Returns & Exchanges
At Jill, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all items in their original condition. Our streamlined process ensures that your satisfaction remains our top priority from the moment you shop to the moment you ship back.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in unworn condition.
Attach the Label
Download and print the prepaid shipping label provided through the portal and affix it clearly to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing